ALL IN CANOPIES™️ FAQ

If you have unanswered questions after visiting our All In Canopies™️ FAQ page, please head over to our Support page or utilize the chat feature located at the bottom right corner. Our team is ready to assist you with product recommendations, image uploads, and more.

We strive to respond promptly and provide the guidance you need. Whether you're seeking to maximize ROI at future events, maintain your custom products, or clarify color-related acronyms, you can find helpful information on our Resouces tab, all product pages, blogs or reach out to us directly.

Frequently Asked Questions

CAN SOMEONE HELP ME WITH MY ORDER?

Absolutely! We're here to assist you. Reach out to us during business hours for immediate support. If we're unavailable by phone, rest assured, we monitor our email and social media messages and will respond within 24 hours. To get started, fill out our Request a Quote form, and we'll be in touch to gather additional details.

DO I CREATE MY OWN DESIGN OR DO YOU HAVE SOMEONE THAT CAN HELP ME?

The choice is yours. You can download our product templates and create your vector design, collaborate with your marketing team, or let us handle the design for you (fees may apply). We're dedicated to bringing your vision to life.

CAN I CUSTOMIZE MY PRODUCT DESIGN(S)?

Absolutely! Customization is our specialty. We love helping you bring your unique vision to life with your brand and colors. Share your ideas, and we'll make them a reality.

WHAT ARE THE MINIMUM REQUIREMENTS TO PLACE AN ORDER?

No minimum order requirements here – we welcome all requests, big or small. Your satisfaction is our priority.

AFTER AN ORDER HAS BEEN PLACED HOW CAN I CHECK ON THE STATUS OF MY ORDER?

We're happy to provide commercial tracking information once UPS or FEDEX has received your parcel(s). For further assistance, contact your dedicated sales representative.

WHAT IS YOUR RETURN POLICY?

Please note that our products are custom-made, making returns or refunds impossible. Ensure your complete satisfaction with your design proof before approving and making payment.

WHY DO YOU NEED VECTOR FILES?

Vector files (e.g., AI and EPS) are essential for clear, high-quality printing at any size. Non-vector images like JPG, PNG, or GIF lack quality when printed larger than the file itself. Investing in vector files ensures your presentation reflects the professionalism of your business.

WHY DO I NEED TO PROVIDE SPECIFIC PMS#/PANTONE COLOR CODES AND FONTS?

This information allows us to precisely match colors and fonts in our printing system for your custom products. Keep in mind that digital shades may differ slightly from in-person prints due to factors like screen settings and textile density. Providing Pantone colors ensures your desired color accuracy.

WHAT IS YOUR TURNAROUND TIME?

Our estimated production and delivery time is 1-2 weeks from the approval of design proofs and receipt of full payment. We understand the importance of meeting deadlines for your events.

IS THERE A WARRANTY ON THE PRODUCTS?

For details about our warranty, please visit our Warranty & Product Disclaimer page. To be eligible for service under our Limited Lifetime Warranty, contact All In Canopies™️ at BeBold@allincanopies.com with photos and a detailed description of the defective product. Visit our Return & Replacement Form for further assistance.

HOW CAN I SUPPORT ALL IN CANOPIES™️ UNTIL I AM READY TO PLACE AN ORDER?

Even if you don't need our products right now, you can support us in various ways for free:

  • Follow us on social media: Stay connected with us on Facebook, Instagram, Pinterest, and Twitter (@ALLINCanopies).
  • Write a review: Share your experiences with us on Google or Facebook.
  • Share our content: Help us reach more people by sharing our posts with your network.
  • Stay connected: Engage with our posts through comments and likes.

Your support means the world to us. Thank you for considering All In Canopies™️ for your custom printing needs.