"With the current situation in mind for our clients' safety and wellbeing, we are confident that our products do not pose a risk of transmitting COVID-19 and we are doing our very best to keep up with all posted guidelines..."
HEALTHY AND SAFETY IS OUR HIGHEST PRIORITY
The health and safety of our customers, delivery carriers and employees is our highest priority.
SkyLine Canopies is committed to ensuring that every link in our supply chain, from our trusted
manufacturer to our delivery carriers, has implemented and maintains preventative measures to preserve the safety of our products when they arrive at your door.
Additionally, we have organized our supply chain to not only provide you with exceptional
service, but minimal human contact with our product as is possible. SkyLine Canopies provides you with virtual and contact-less service, from placing your order through delivery.
If you have any questions or concerns, an online customer service representative can assist.
You can contact us at any time, 24 hours a day, seven days a week, 365 days of the year, either on our website or through social media, and we guarantee a response within 24-36 hours.
Rest assured that SkyLine Canopies is actively monitoring COVID-19 to mitigate any risks that
may arise. We continue to stay current with the recommendations from the U.S. Centers for Disease Control and Prevention (“CDC”) and the World Health Organization (“WHO”).
WHERE ARE SKYLINE CANOPIES’ PRODUCTS MADE?
We are a U.S. based company that utilizes a trusted printing manufacturer in Mawei District,
Fuzhou, Fujian, China. This allows us to provide you with high-quality products at affordable
IS IT SAFE TO RECEIVE MY SKYLINE CANOPIES PRODUCT?
Yes! The CDC and WHO have confirmed that COVID-19 has a short survival rate on hard
surfaces, 24 hours on cardboard and 2-3 days on plastic and stainless steel. (See:
Source 1 | Source 2 | Source 3) Since
coronaviruses are understood to be spread by respiratory droplets, it is unlikely to be spread
from domestic or international mail, products or packaging. (See:
Source) In fact, the likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a packages that has been moved, traveled, and exposed to different conditions and temperatures is also low. (See: Source) And keep in mind that there is no reason to suspect that packages from China harbor coronavirus. (See:
As of the date of this statement, there are no cases of transmission of COVID-19 via imported goods in the United States. (See: Source)
Please be aware that over the 3-5 days it takes for a SkyLine Canopies product to ship from the manufacturer to your door, combined with the delivery carrier’s preventative measures for transmitting the virus, the risk of contamination is extremely low.
WHAT IS THE MANUFACTURER DOING TO AVOID CONTAMINATION OF PRODUCTS?
Our manufacturer acted quickly during the COVID-19 outbreak in Wuhan, China, placing all staff
members on temporary quarantine and following strict local health codes to eliminate the potential of contamination or spread.
Additionally, our manufacturer is currently working to minimize any risk of transmission by taking appropriate precautions and implementing infection control measures during production. These measures include temperature checking of employees 4 times every day, keeping records on every employee, requiring that employees wear face masks and clean their
hands with disinfectant, and disinfecting the factory floor and office spaces every day.
WHAT DELIVERY CARRIERS DOES SKYLINE CANOPIES USE AND HOW ARE THEY PREVENTING CONTAMINATION?
SkyLine Canopies uses both FedEx and UPS to get our quality product to your door.
FedEx is taking specific precautions to protect you and their employees. They have temporarily implemented no-contact pickups and deliveries, including temporarily suspending most signature requirements for FedEx Express and FedEx Ground deliveries in the U.S. (See: Source) They are also providing communication to their employees on good hygiene practices and keeping the workplace clean. (See:
Source) Additionally, they are providing sanitizer and disinfectants to employees, promoting social distancing, disinfecting facilities more frequently, supplying masks to employees, implementing temperature checking of employees in high risk areas and temperature self-monitoring by pilots per Federal Aviation Administration Guidelines,
and disinfecting high use areas in aircraft. (See: Source)
UPS is also following guidance on the best methods to prevent the spread of infection in accordance with recommendations provided by the CDC, WHO, and other health authorities around the world. (See: Source)
SHOULD I CLEAN THE BOX, PACKAGING AND/OR PRODUCT UPON ARRIVAL?
You may if you wish, but be aware that as of the date of this statement there is no evidence of viruses that cause respiratory illnesses being transmitted via certain packaging, such as food packaging.
As an additional precaution, you may also wash your hands or use hand sanitizer after accepting any product deliveries. The CDC recommends that after receiving a delivery or collecting mail from your home mailbox, that you wash your hands with soap and water for at least 20 seconds or use a hand sanitizer with at least 60% alcohol. (See: Source)
Note that the majority of SkyLine Canopies textile products are either hand or machine washable and reusable. You may follow the product’s specific handle and care instructions prior to first use.
WHAT IS SKYLINE CANOPIES’ COMMITMENT TO HEALTH AND SAFETY?
We are committed to your health and safety, as well as the health and safety of your family and your business. Protections are in place at every link in SkyLine Canopies’ supply chain to prevent the contamination and transmission of COVID-19 or any other infectious diseases. Beginning with the manufacturer and continuing with the delivery carrier, until our product
arrives at your door, preventative measures are taken to ensure that your SkyLine Canopies product is safe and the risk to you, your family and your business is low.
Please take great care of yourself and your loved ones. Stay safe. Stay healthy. Be patient and kind. There is no better time to strengthen our bonds, to stand together (digitally), to help each other through this storm, and to come out the other side stronger.
Dated: July 20, 2020